Support & safety

We are here to help.

Reach the FestiBesti team any time, and read our tips for meeting people safely at the festival.

Contact

Get in touch

Questions, feedback, or a problem with your account? Send us a message and we will reply by email.

We will only use your email to reply to this request.

Safety

Meet safely

FestiBesti helps you meet new people at the festival. To keep it good, here are a few simple tips. You always set the pace.

Before you meet

  • Get to know the person in chat first. There is no rush.
  • Trust your gut. If something feels off, you do not have to meet.
  • Tell someone in your crew who you are meeting and where.

When you meet on site

  • Meet in busy, visible places: at a stage, the food court or an info point, not alone off in the campsite.
  • Share your exact location or camp pin only with people you really trust.
  • Watch your drinks and do not accept open drinks from strangers.
  • Keep your phone charged (power bank) and note landmark meeting spots in case of emergency.

If something feels wrong

  • You do not have to meet anyone and can leave at any time.
  • Block and report people who cross your boundaries, right in the app.
  • Turn to the festival's security or awareness team or an info point. These contacts exist for exactly these situations.
  • In an emergency, call 112.

Protect your data

  • Share no more about yourself than necessary, such as your full name, home address or where you are staying.
  • Keep money and valuables secure.

Liability notice

FestiBesti is a platform that connects people. We do not verify users' identities and are not present at meetings. Meeting and interacting with other people is at your own responsibility. We accept no liability for the behaviour of other users or for events outside the app, to the extent permitted by law. We are liable without limitation for injury to life, body or health and for intent and gross negligence. Otherwise the liability provision of the Terms of Use applies.